FAQ

 Tell me about my Slamsister stuff!

All cards are A5 size and professionally printed in full colour on 300gsm silk coated card. Please see specific cards for whether there is text inside, if there is, the text will always be in black and white unless otherwise stated. On the back of the card, printed in colour is the following: a caption stating what the inside message reads, the Slamsister logo, card name and contact details.

Your card will be sent to you in a cardboard backed envelope (slightly larger than C5 so it’s not a squeeze) with the card in a clear cello sleeve which keeps the card protected and a C5 white greeting card envelope.

All slamsister prints are sent with a card backing, with the mount in a cardboard backed envelope. The print size is A5 ( more coming) and the mount fits a 10x8 frame. Frame not included...

The slamsister 2015 calendar is A4 and opens up to an A3 size. It is a stitched calendar which means it is stapled in the middle. The calendar is sent to you sealed in cello and in a cardboard backed A4 envelope for protection.

 A1 posters are professionally printed and due to low stock levels will be dispatched 2-3 days after order is received. Posters are sent in cardboard poster tubes. Customers will be advised when the poster has been dispatched.

Vests and breifs - please follow the care and wash instrutions on the label. Always wash and iron inside out. Sizes can be smaller than expected! 

Space Therapy prints are sent in cardboard tubes. We store flat and do not roll until we get the order.

 

 How do I pay?

Once you have decided which card you would like to buy, add it to the shopping cart and proceed to checkout. At present Slamsister has only one payment method and that is PayPal. Please follow the instructions to the PayPal payment gateway. If you have an account you will need to fill in your account details and the payment will be processed by PayPal. If you don’t use PayPal, click on ‘don’t have a paypal account?’  You can then pay with a debit or credit card as a Paypal guest.

 

 What are my delivery options?

All orders will be posted the next day. You can choose royal mail first class, royal mail second class or special delivery. Postage cost is worked out by size and weight in line with Royal Mail postage costs. Please allow 2-3 days before dispatch! Please note if you order on a bank holiday there might be a small delay with your order!

 

Royal Mail International Standard to Europe 

We are now posting to Europe, if your country does not appear please contact me.

All European cards and prints will be sent by International Standard. Approximate shipping time 5 - 7 working days. Once order and payment is received we will dispatch within 3 working days and you will be notified when your order has been sent. Delivery times will vary but I can give an estimated delivery date if you ask me.

 

Royal Mail International Standard to U.S.A and Canada.

See above as the same applies!

 

What happens if I don’t like my Slamsister product?

Because our stock images are taken from the same image used to print your product, we hope when you receive it, your slamsister item will be exactly as described and too your liking!

But, if it is not then we require you to contact us within 14 days of the item’s dispatch date and we will gladly offer you a refund, providing the product is returned to us in a fully re-saleable condition in the original packaging. Please notify us of the reason for a return prior to sending the item back. Customers are responsible for the payment of any postage incurred for the return of the item.

Returned products should be sent to Slamsister Designs, First Floor Flat, 28 Lansdown Place, Cheltenham, Glos GL50 2HX.

Please note we are not liable for any packages lost in the post and would recommend Royal Mail recorded delivery. On receiving the item, a refund will be issued via PayPal for the full purchase price.

Please note we do not store card details or share any personal information with third parties.

Slamsister Designs aims to produce a high quality art products and we value feedback and comments, so please feel free to let us know what you think!